Testimonials for Klaus Larsen LLC

After getting many estimates, Mike Feinberg didn't talk my head off, didn't assume I was an idiot, and did act like a gentleman offering a product that he was impressed with. The complex roof job was simply great. Also, the crew leader and the crew itself was fabulous, and it showed in the work they did. The crew cleaned up around the home, it actually looked better when they finished than when they began.  

Klaus did three other special jobs for me in addition to the roof. He added exterior lighting, a dryer exhaust and installed extra wood in a valley where water and ice was accumulating. They also did a great job picking up and had it all done in one day! He really went, as they say, the extra mile.  

Klaus and his crew did a great job putting a new roof on my rental property.  His price quote was very competitive, especially the price for replacing any damaged plywood underneath the existing asphalt.  The house was very old and we discovered that nearly every single piece of plywood needed to be replaced due to old and rotted wood.  The fact that Klaus kept his part of his bid low and fair, he saved me tons of money compared to the other quotes I got. I liked everything about my experience with Klaus and I would have not problem recommending him.  In fact, I plan to use him again for my future projects.  

We had an excellent interaction and it came out well.  

I was most satisfied that they did the entire roof in one day. My yard was very clean at the end of it, and the roof was well done.

I would like to recognize the salesman, the owner, and the installation crew for their exceptional service. I was most satisfied with the installation and with their service. The people are professional.

To Whom It May Concern: It gives me great pleasure to recommend Klaus Larsen LLC for your roofing project. Here are the highlights of my experience with Klaus: In August 2010 I began getting quotes for a complete roof replacement, our home still had the original roof (1985) and it was time. Klaus came in with a competitive bid and was able to get on the job within a couple weeks. Additionally, he thought he could complete it in one day, while other contractors were telling me 3-4 days. In early September, Klaus and his crew showed up, stripped the old roof clean, and installed the new roof, in one day! They did a professional job, the roof looked great, and they did a thorough clean-up of the gutters/yard/driveway. My wife and I were very pleased with the job. The roof functioned fine throughout the fall, winter, and into the spring. However, about mid-June I began to notice minor water damage on the ceiling of my garage. After a particularly windy thunderstorm, significant staining in the garage ceiling appeared. I called Klaus and he was at my house that afternoon. Upon his inspection, he determined there was a material problem with the new shingles. They could easily be lifted up from the underlying shingle as if they had never bonded to each other. This probably explained the water damage only during windy rain storms. Klaus took total control of the situation, got the GAF area representative out to the house the next week, and removed multiple chingles for GAF to analyze. After about 2 weeks the analysis came back, GAF admitted the shingles were “marginally acceptable”, and offered various options for remedying the situation, none of which included replacement. I was more than disappointed with their offer (this was a new 30 year roof), but Klaus reassured me “you are going to get a new roof, I give you my word”. Sure enough, Klaus took control, twisted some arms and got the approval of GAF for a complete roof strip and replacement. We picked out a new type of GAF shingle, about a week later he had the new roof in place at no cost to us. He even went so far as to rearrange his schedule so they could do the replacement while we were on vacation. I recommend Klaus with enthusiasm, and given the opportunity would hire him again for future work. Sincerely, Tom G.

Klaus Larsen LLC quoted replacing my roof.  The estimator was on time and after hearing my issues/concerns provided a detailed explanation on the job and construction procedures to address each issue.  He provided a quote on the spot.  I followed up with the estimator with questions after the quote and received immediate responses.  My job took two days and the removal of two layers of shingles off two roofs, 4 smaller overhang areas and flashing two chimneys.  I was on site for entire two days as I had a very bad experience in the past with a company so I am very guarded when it comes to working on my home.  The crew showed up 15 minutes earlier than promised both days.  The crew was friendly, courteous, and fast.  Klaus was on the job to oversee the beginning stages.  He too addressed all my concerns and offered insight/suggestions that were invaluable as we made cosmetic changes and the installation of new skylights that I was going to remove.  He is a perfectionist and is committed to the customer in providing what was promised and even a little extra.  When the crew left on day two, you would have never known the Larsen crew was there.  My job was not easy.  My neighbors were amazed at the speed and cleanliness of the job.  I recommend Klaus Larsen LLC for any roofing job.  Klaus delivered what was promised.

Good knowledge of product and installation procedure. The crew was enthusiastic, helpful, and appeared to know their individual responsibilities.  

They were very professional and were good at communicating.

Staff was on time for all scheduled meetings. They were quick to return all phone calls. The day of the work they were on time and very professional. The job was done in one day as stated.

I was most satisfied with the timeframe. They were done in one day and the guys worked hard. I would like to recognize the installation crew's leader or supervisor. He is the guy who drives around to check on the crews. He was not satisfied with the way his crew cleaned up and made them come back the next day to finish it up. But to the installation crews defense, it was dark out when they did finish the project.

I would like to recognize Klaus Larsen for his exceptional service. I was satisfied in all areas.

From initial meeting to final completion, they are a quality organization.

Awesome and outstanding!  They came when we called and we really love Klaus. No complaints. We also liked that the company called to check up afterwards.